AetherPal’s Valet is a leading Mobile Support Management (MSM) solution that features an extensive set of mobile support capabilities to drive a real-time mobile support experience. With mobile users increasingly turning to the IT help desk to resolve common application issues, Valet is designed to empower mobile users to resolve issues through self service without the need for IT intervention.
Valet transforms the mobile support experience through an on-demand self service and secure messaging application, delivering exactly what the modern enterprise needs today – a user-friendly, secure and scalable platform that provides the mobile user with the resources they need to resolve support issues quickly and efficiently.
AetherPal’s Valet offers a robust enterprise support solution that provides the following capabilities:
• ENTERPRISE APPLICATION SUPPORT: application guides, tutorials and wizards for common mobile help desk issues
• ON-DEMAND, ‘HOT BUTTON’ SUPPORT: real-time support for password reset, email and account access issues
• ALERT NOTIFICATIONS: real-time push notifications for service outages impacting mobile users
• SECURE MESSAGING: live chat with help desk or initiate a Mobile Trouble Ticket within Valet, leveraging integrations with Service Now, HPE, ZenDesk and others.
• REMOTE SCREEN-SHARING: live support from help desk agent to remotely access the device
• DEVICE HEALTH CHECK: device diagnostic tests to resolve issues
Please watch the Valet product video at https://apptest.enterprise.aetherpal.com/web/Valet.mp4
To gain access to your 60-day free trial of Valet, please send email to [email protected].
User agrees that it is receiving a nonexclusive, non-transferable license to install the Valet application subject to the terms, conditions and restrictions of the Valet end user license agreement set forth at http://www.aetherpal.com/eula.
About AetherPal:
AetherPal is leading the next big transformation in Enterprise Mobility providing enterprises and mobile operators with Mobile Support Management (MSM) software that drives an on-demand mobile support experience. Our mobile first product portfolio delivers a scalable, secure mobile support platform that provides real-time application and device support for a geographically dispersed mobile workforce.
www.aetherpal.com